Concentrix and Cisco Recognized as “Best Outsourcing Partnership” at 2012 European Call Centre and Customer Service Awards Ceremony
ROCHESTER, N.Y.--(BUSINESS WIRE)--Concentrix Corporation, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), a global business services company, and Cisco have been awarded “Best Outsourcing Partnership” at ICMI’s European Call Centre and Customer Service Awards (ECCSA) in London, England on October 4, 2012. Concentrix’ and Cisco’s long-term relationship was selected due to its ability to continually deliver exceptional customer service and innovation to Cisco’s customers on a global basis through sales, technical support, customer service, social media analysis and developer support for multiple languages throughout Europe.
The “Best Outsourcing Partnership” award recognizes a partnership’s ability to demonstrate joint business aims and challenges. Criteria for this award include demonstrating effective integration, two-way communication, transparency and investment in the relationship, as well as evidence of achievement against business objectives, including the outsourcer’s impact on the customer experience.
The ECCSA judges regarded the Concentrix-Cisco partnership as, “going far beyond a client/outsourcing relationship, this partnership has been courageous, collaborative and committed to staff engagement. The potential for development across both companies has engendered a strong network and an overwhelming sense of unity.”
“We are proud that our work with Cisco has been recognized for our exceptional collaboration, which has enabled us to provide and create new and innovative client services,” said Chris Caldwell, President of Concentrix Corporation. “This award highlights our joint commitment to each other and how we continuously strive to deliver exceptional customer service.”
“Our collaborative approach with Concentrix gives us the competitive edge to achieve tangible business results while providing the best customer service support to our end users. Being awarded ‘Best Outsourcing Partnership’ by ECCSA validates the magnitude of our shared successes,” said Valerie Sujobert, EMEAR Service Delivery Manager for Cisco.
For more information about Concentrix Corporation’s services, visit www.concentrix.com/services.
Concentrix Corporation is the global business process outsourcing division of SYNNEX Corporation with award-winning expertise in providing our clients with platforms and services to support the customer lifecycle. From locations in the Philippines, China, Costa Rica, Nicaragua, the United States, United Kingdom, Hungary, India and Japan, our more than 7,500 employees support millions of transactions in multiple languages and countries worldwide. Concentrix Corporation is a wholly-owned subsidiary of SYNNEX Corporation (NYSE:SNX), a Fortune 500 corporation. For more information, please visit www.concentrix.com.