etouches Achieves Industry and Business Accolades for Innovation, Leadership and Customer Service Excellence

12/6/17

NORWALK, Conn.--(BUSINESS WIRE)--etouches, a leading global provider of event management software solutions, has been recognized with several industry and business awards for its innovative technology and dedicated customer support, as well as its strong executive leadership. These awards cap off a transformative year for the company and further underscore etouches’ expertise and leadership position in the events industry.

Leadership accelerating growth

etouches’ CEO, Oni Chukwu, was recently named to Business Travel News’ 2017 List of the 25 Most Influential People in Business Travel. Since 2013, Oni has worked to accelerate the company’s growth and leadership position. Under his leadership, etouches has created the industry’s only complete, end-to-end event management solution, solidifying its role as a leader in the space.

In her role as Chief Revenue Officer, Kathleen Roberge drives innovative sales, consulting and channel strategy for etouches’ global portfolio and has been instrumental in growing the company’s sales by more than 115 percent since she started in 2014. Kathleen’s accomplishments earned her a Bronze Stevie® Award for Women in Business for the Female Executive of the Year in Business Services: 11 to 2,500 employees - Computer Services and Computer Software category.

Innovation advancing event technology

A multiple-award winner already, etouches’ LOOPD won Silver in the Best in Biz 2017 Awards for Most Innovative Service of the Year. LOOPD combines wearable technology, data and analytics, and a mobile app to enhance and measure real-world attendee engagement at events. LOOPD was acquired by etouches in March 2017 and fully integrated into the etouches platform this May, enabling event planners and marketers to nurture and improve the overall attendee experience and engagement.

Support services enhance customer experience

etouches’ customer support team was named a Bronze Best in Biz 2017 award winner for Support Department of the Year. With customers worldwide and in various industries, effective and efficient customer support is critical to their event success. Over the past 36 months, etouches has maintained a client satisfaction rate of 97 percent or higher by maintaining fast response times, building out its support portal with instructional videos, and introducing the latest technology, such as AI-enabled chatbots, to keep pace with customers’ needs and preferences.

“It has been a tremendously exciting year for etouches marked by significant growth and expansion of our solutions. None of which would be possible without the industry’s best and brightest professionals working toward our shared goals,” said etouches’ CEO, Oni Chukwu. “These accolades highlight our company’s commitment to deliver world-class solutions and service to our customers and to transform the events business for the better.”

etouches delivers innovative technology solutions to streamline the event process from start to finish, providing real-time data and analytics on event performance, customer engagement and event ROI. The company recently completed the integration of its LOOPD engagement solution and Venue Sourcing solution to create the industry’s only end-to-end event management platform.

To learn more about etouches’ event management solutions, visit www.etouches.com.

About etouches

etouches is a global leader in cloud based analytics and data driven end-to-end event management and venue sourcing solutions. The award-winning open source platform delivers innovative technology solutions to streamline the event process, providing real-time data and analytics on event performance, customer engagement, and increasing measurable event ROI. Founded in 2008, etouches has assisted over 25,000 event professionals in planning, executing, and measuring their events. With a focus on event sourcing, registration, marketing, logistics, engagement, mobile, and data analytics, the company serves more than 1,300 customers including leading corporations, associations, agencies, and educational institutions globally. Headquartered in the United States, the company also has offices in the UK, Belgium, Australia, Singapore, India, and UAE. etouches is a portfolio company of private equity firm HGGC. Learn more at etouches.com.

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