One Equity Partners, a middle market private equity firm, today announced the completion of its investment in OneLink, a leading provider of business process outsourcing services. Management will retain significant ownership in the business following OEP’s investment. Financial terms of the private transaction were not disclosed.
OneLink serves North and Latin American clients in the consumer, telecom, technology, and travel and leisure sectors from 12 state-of-the-art delivery centers in El Salvador, Nicaragua, Colombia and Guatemala. The Company’s 8,000-plus employees provide an integrated portfolio of BPO services, including customer relationship management, sales, technical support, finance and accounting, logistics, supply chain and other back-office services.
“One Equity Partners’ transaction with OneLink leverages our strong expertise in the BPO and CRM sectors continuing OEP’s thesis around consolidation and continued growth as corporations are increasingly outsourcing customer services. Further, we believe that OneLink’s model of customer and employee engagement and satisfaction position the Company to deliver best-in-class services. We are thrilled to partner with Eduardo Salazar and the OneLink management team as they look to deliver innovative solutions to their customers,” said Greg Belinfanti, Senior Managing Director of One Equity Partners.
OneLink continues to attract the interest of blue chip clients seeking a BPO provider capable of servicing all touch points of their customers in real-time, whether by voice, email, chat, web or social media. Additionally, OneLink’s low employee turnover and large millennial workforce have made it the preferred provider.
“One Equity Partners brings world-class investing expertise in the BPO space and will complement management to help accelerate OneLink’s growth into an industry leader,” said Eduardo Salazer, CEO of OneLink. “We are excited about the opportunities ahead for our global clients and employees as we augment our services to include new BPO capabilities and extend our delivery from new regions.”
This is One Equity Partners sixth transaction in the BPO/CRM market in the last two years including the acquisition of The Results Companies which acquired TLK Group, Corporate Call Center, Inc., and USA800, the merger of Alorica Inc. and Expert Global Solutions, and now OneLink.
About One Equity Partners
OEP is a middle-market private equity firm focused on the industrial, healthcare, and technology sectors in North America and Europe. The firm builds market-leading companies by identifying and executing transformative business combinations. OEP is a trusted partner with a differentiated investment process, a broad and senior team, and an extensive track record generating long-term value for its partners. Since 2001, the firm has completed more than 140 transactions worldwide. OEP, founded in 2001, spun out of JP Morgan in 2015. The firm has offices in New York, Chicago, and Frankfurt. For more information, please visit www.oneequity.com.
OneLink is a near-shore provider of BPO services whose founders have more than 25 years of experience in the industry. The company now handles more than 40 million customer interactions per year. One Link has changed the dynamics of the industry, complementing a process based business with a culture focused on employee happiness. For more information, please visit www.onelinkbpo.com.