Webster Bank was named one of the "most reputable banks" in the country, according to the 2017 Survey of Bank Reputations, conducted by the independent organization Reputation Institute. In addition, Webster also earned the highest score of any Northeast-based banks and ranked seventh overall in the United States. The annual survey measures U.S consumers' perceptions of major bank brands.
"Webster's community-minded, values-guided bankers excel in service to our customers and communities each and every day," said Chairman and CEO Jim Smith. "We stand by our customers through thick and thin as we fulfill our mission to help businesses and consumers achieve their financial goals. We especially appreciate this recognition because we understand that our reputation is only as good as our customers' confidence in us."
Stephen Hahn-Griffiths, vice president and consulting director, U.S., for Reputation Institute added, "For a bank, having a strong reputation is important, because it ensures customers will do business with you, policymakers and regulators will give you license to operate, and potential employees will be more willing to work with you."
The 2017 Annual Survey of Bank Reputations scores and rankings are based on more than 12,000 ratings collected via an online questionnaire in the first quarter of 2017. They measure the general public's perception of where the company stands on seven key rational dimensions of reputation: products and services, innovation, leadership, workplace, performance, citizenship, and governance. Webster rated highly on innovation to place it among the top five in that category.
Webster Bank is a leading regional bank serving consumers, businesses, and the community since 1935.
Webster Financial Corporation is the holding company for Webster Bank, National Association. With $26.0 billion in assets, Webster provides business and consumer banking, mortgage, financial planning, trust, and investment services through 167 banking centers and 346 ATMs. Webster also provides mobile and Internet banking. Webster Bank owns the asset-based lending firm Webster Business Credit Corporation; the equipment finance firm Webster Capital Finance Corporation; and HSA Bank, a division of Webster Bank, which provides health savings account trustee and administrative services. Webster Bank is a member of the FDIC and an equal housing lender. For more information about Webster, including past press releases and the latest annual report, visit the Webster website at www.websterbank.com.