RPA Insurance Services announced Susan Kruger has joined the firm as the Head of Claims for Innovative Coverage Concepts (ICC) and Restaurant Programs of America (RPA). Kruger adds over twenty-five years of insurance experience, including fifteen years of experience managing national accounts, loss sensitive programs and third party administrator (TPA) relationships.

"Susan's skills and experience handling complex claims and structured settlements enable us to offer additional advocacy, advice and technical knowledge to our clients," said Leslie Nylund, Chief Operating Officer for ICC and RPA. "She has a wide range of experience in multiple product lines, including workers' compensation, from some of the top firms in the insurance industry. We're pleased to have her on board with ICC and RPA."

Prior to joining ICC, Kruger was Vice President responsible for claims management at Integro a global insurance broker ranked among the 25 largest US brokerage firms by Business Insurance. Prior to that she held various positions of increasing responsibility at global insurer, AIG.

Innovative Coverage Concepts, LLC (ICC) is a premier, national managing general agency (MGA) focused exclusively on developing and delivering specialized insurance programs for the hospitality industry and restaurants of all types, including fine dining, casual dining, bars, taverns and night clubs. ICC is distinguished by its custom risk management solutions and its innovative processes and technologies developed to assist clients in reducing risk and controlling claims costs and well as streamlining business processes.

Restaurant Programs of America (RPA) is a national retail insurance agency focused on providing quality business insurance products and services to specialized market segments, including hospitality and restaurant risks, throughout the United States.